Frequently Asked Questions

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order type	Production Time	Standard Shipping	2 Day Shipping	Next Day Shipping
Paper or Canvas (print only)	5 Bus. Days	3-7+ Bus days*	2-3 Bus. Days	1-2 Bus. Days
Acrylic or Metal (print only)	5 Bus. Days	3-7+ Bus days*	2-3 Bus. Days	1-2 Bus. Days
Print & Frame Presentations	5 Bus. Days	3-7+ Bus days*	2-3 Bus. Days	1-2 Bus. Days
Custom Canvas Art	5 Bus. Days	3-7+ Bus days*	2-3 Bus. Days	1-2 Bus. Days
Sample Packs	3 Bus. Days	3-7+ Bus days*	2-3 Bus. Days	1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight	Ground Shipping	Expedited 2 Day Shipping
Up to 5LBs	$ 9.95	$19.95
5 - 10 LBs	$15.95	$29.95
10-15 LB	$19.95	$39.95
15 LB +	$29.95	$49.95

( Please note these are only examples and not actual shipping prices according to weight)

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact example@example.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact Ann Marie at kahershberger@comcast.net as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email Ann Marie at kahershberger@comcast.net.

WHO TO CONTACT? 

You can reach out at any time by email at kahershberger@comcast.net.

How can I keep up with your new work?

The best way to see new work is to sign up for the newsletter on the pop-up on the website. This is updated and sent out monthly with new art and promotions. 

I post regularly on instagram and facebook so please follow me @annmariehersh for IG and Ann Hershberger Art for FB.